Template prepared 23 September 2026 for review by the company's legal advisers before publication. Controller: Pet Dentist L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE, with a UK office at 151 Cassiobury Drive, Watford, WD17 3AH. Contact: [email protected].
What we collect
On this site: the pages you visit and how you got here (analytics, only with your consent), anything you send us by email or through a form (name, email address, message), and your newsletter preferences. Purchases are made on our country stores (petdentist.co.uk, petdentist.ae) and marketplaces, which have their own privacy notices; PetPulse apps have a separate notice covering pet profiles, observations and photographs.
Why we use it and on what basis
To answer your enquiry (legitimate interests or steps before a contract); to send you the newsletter you asked for (consent, withdrawable at any time); to understand how the site is used and improve it (consent for analytics cookies); to meet legal obligations such as product-safety and complaint records (legal obligation); to protect the site and our business (legitimate interests).
Sharing
Trusted processors who act on our instructions: hosting, email delivery, analytics and customer-care tools. Regulators or authorities where the law requires. Never sold, never shared for third-party marketing.
International transfers
We operate in the UAE and the UK. Where data moves between them or to processors elsewhere, we rely on appropriate safeguards such as standard contractual clauses.
Retention
Enquiries: up to two years after the last contact. Newsletter: until you unsubscribe. Product-safety and complaint records: as long as the law requires. Analytics: as set out in our cookie notice.
Your rights
Access, correction, deletion, restriction, portability, objection, and withdrawal of consent. Email [email protected]; we respond within one month (UK GDPR) or the period required by UAE law. You may also complain to the UK Information Commissioner's Office or the UAE Data Office.
Children
This site is for adults. We do not knowingly collect data from anyone under 16.
Changes
We will post any changes here with a new date.