Contact
Talk to the Petdentist® team
One email address reaches every team. Tell us who you are and what you need, and we will route it to the right people.
Monday to Friday, UK and UAE office hours. We aim to reply within one working day.
Pet parents
Orders, deliveries, returns under the Petdentist Assurance policy, how to use a product, subscriptions. Please include your order number.
Veterinary professionals and clinics
Professional accounts, samples, clinical resources, listing your practice on Petdentist CLINICS, research participation.
Wholesale, distribution and retail
Stockist enquiries, distributor partnerships, marketplaces and trade pricing in the UK, UAE, GCC and beyond.
Press and awards
Interviews with Dr Deepak Songra BDS, images, brand assets and award submissions.
Science and research
Biodontic™ research collaborations, scientific advisory board enquiries, study proposals.
Privacy and data
Data-subject requests under UK GDPR and UAE data-protection law, and questions about our privacy notice.
Pet Dentist L.L.C-FZ — Dubai
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Meydan Free Zone licence 2530609.01
United Kingdom office
151 Cassiobury Drive, Watford, Hertfordshire, WD17 3AH, United Kingdom
UK orders dispatched from Northampton
When to see your vet
If you notice loose or wobbly teeth, swelling, discharge, bleeding that does not settle, reluctance to eat, dropping food, drooling, pawing at the mouth or any change in behaviour, please contact your veterinary surgeon promptly. Home care supports professional care — it never replaces it.
Questions people ask
Frequently asked questions
How quickly will Petdentist® reply?
Our customer care team aims to reply within one working day, Monday to Friday, UK and UAE hours. Order and delivery questions are usually answered within a few hours.
Can Petdentist® advise on my pet's dental problem?
We can explain how our products are used and share general oral-care education, but we cannot assess, diagnose or advise on treatment for an individual animal — only a veterinary surgeon can. If your pet has loose teeth, swelling, discharge, bleeding, pain or has stopped eating, please contact your vet promptly.
How do I report a problem with a product?
Email [email protected] with the product name, batch number, your order details and what you observed. Product-quality and safety reports are logged within 24 hours and investigated under our quality management system. If your pet is unwell, contact your veterinary surgeon first.
Where are Petdentist® orders shipped from?
UK orders ship from our third-party warehouse in Northampton. UAE orders ship from Dubai. Marketplace orders follow the marketplace's own fulfilment.